Policies

PLAN THE SPECIFICS OF YOUR EVENT BY ACCESSING THE GUIDELINES FOR PLANNING YOUR EVENT

We kindly request orders for refreshment breaks be placed a minimum of 5 business days prior to the event. We kindly ask orders for meals and receptions be placed a minimum of 10 business days prior to the event and the event should be finalized no less than 5 business days in advance of the event.
Events scheduled less than 3 business days in advance may be assessed an additional late fee of $15.00.
Events scheduled less than 2 business days in advance will be required to be ordered from the Student catering menu as a pick up and will be charged an additional late fee of $15.00.
If an attendant is required to stay at your event you will be charged an additional $25.00 per attendant service charge.

GUARANTEED GUEST COUNTS

A confirmed number of guests must be specified 5 business days prior to the event. This number is considered the guaranteed guest count.

CANCELLATION

If notice of cancellation is received less than 5 business days in advance of the event, you will only be charged any expenses incurred. If notice is received less than 2 business days in advance of the event you will be charged the full amount.
In the event of inclement weather or short noticed University closings it will still be your responsibility to confirm or cancel your event.

LINENS

Linens are available for rental. Please contact us for pricing and color/size selections.

WATER SETUP

Pitchers of water or large dispensers are available for conferences, lectures and meetings on campus. The charge is $.50 per person, with a minimum charge of $5.00.

SAFE FOOD HANDLING

Safe food handling is a high priority for us, therefore, we reserve the right to limit the removal of perishable leftover food by the customer. For your safety and that of your guests only foods that do not require refrigeration or heat for safety control will be allowed to be removed. A catering representative will remove food from your event in a timely manner.

PAYMENT

Payment for school sponsored catered events is due within 30 days of billing date. All functions to be paid from school accounts must supply an organization code at the time the order is placed. All organizations that are tax-exempt must present their certificate at the time the order is placed.
We require a 50% deposit for all non-school sponsored events 30 days prior to the event with final payment for such an event due immediately upon receipt of invoice. State and local sales tax will be added to invoices of individuals or groups not exempt from such tax.

Rockhurst Dining Services - Please make check payable to: Chartwells Dining
1100 Rockhurst Rd
Kansas City, MO 64110
816.501.4001